You hand over the case.
We hand back the result.
AI phone agents for Paraguayan companies. They remind customers of payments and appointments, confirm and verify data, and drop every answer into your system. Try it: take a case to the agent.
Su sistema
casos de ejemplo| Cliente | Detalle | Estado | Acción |
|---|
Suelte aquí un caso, o toque la flecha →.
Cómo responde el cliente
Demo in Spanish, the language the agent speaks with your customers. Illustrative conversations and data.
The calls your team no longer has to make
Repetitive calls with a clear goal and a result that can be recorded. The agent makes them every business day, in Spanish, in your company's tone.
- Outbound
Payment reminders
Calls before the due date, agrees on a day and records the promise to pay.
Would Friday work for the payment?
- Outbound
Appointment reminders
Confirms appointments, visits and meetings. If the customer can't make it, it offers another time.
Is your appointment tomorrow still on?
- Outbound
Confirmations
Approved loans, orders or applications, confirmed with the account holder before moving on.
I'm calling to confirm your application before we continue.
- Outbound
Data verification
Address, phone, product or delivery location. Every correction comes back recorded.
Is this still your address?
- Inbound
Callbacks
When a customer returns a missed call, the agent answers and picks the case back up.
Thanks for calling back. Let me tell you what it's about.
- Tailored
Your process
Another repetitive step in your phone operation. We assess it with you and test it in a pilot.
Which calls take up most of your time?
All the automation around the call
It's not just a voice. It's the whole process, from your system back to your system.
- Automatic case intakeFrom your system, via webhook or API.
- Scheduled retriesWhen the customer doesn't answer.
- Hand-off to a personWhen the case needs human judgement.
- Classified resultWith transcript and recording, back in your system.
- Live dashboard and monthly reportWith the same classification for every call.
- Phone infrastructureInstalled and operated by us in Asunción.
There and back, without anyone dialling
Your system stays as it is. We add an agent that takes the case, makes the call and sends the answer back.
- Out
Your system hands over the case
As soon as something needs a call, the case goes to the agent on its own.
- Case
- No. 4821
- Reason
- Appointment reminder
- When
- Tomorrow, 10:00
- Call
The agent talks
It dials, talks with natural pauses and retries if nobody answers. When needed, it hands over to a person.
- Attempt 1
- No answer
- Attempt 2
- Answered
- Duration
- 1 min 12 s
- Back
The result comes back
Classified with the same criteria as every other call, with transcript and recording.
- Status
- Rescheduled
- New time
- Thursday, 15:00
- Next step
- Team notified
Illustrative data. Not from a real customer.
Already in service in Paraguay
Our agent already runs in the Paraguayan financial sector, confirming approved loans with existing customers at around five hundred cases per business day.
This is how we start with every client: a pilot with real cases, adjustments based on what the calls show, and only then continuous operation.
- FirstPilotReal cases, in one clearly scoped step of your process.
- ThenFinal logicConversation, statuses and hand-offs, based on what the pilot showed.
- OngoingContinuous operationDaily monitoring, reports and improvements for the whole contract.
Simple pricing
Three items, set in writing in your contract. No small print.
Implementation
Agent setup, connection to your system and phone infrastructure.
Operation
A fixed fee for management, monitoring, reports and continuous optimisation of the agent.
Connected minutes
Only answered calls are billed. Unanswered attempts cost nothing.
No minimum term. Cancel with 30 days' notice.
The team
The people who design the agent also operate it, from Asunción.
Thomas LöhnertLegal representative · COOMore than 25 years in business and process management. Brings AI into processes that already work.
Christina LöhnertManaging MemberStrategic direction and quality across all projects.
Marcelo NeufeldAI agent developmentBuilds the agents and their integration with each client's systems.
Julian NeufeldSales and AI automationWorks out with each company which process to automate first.
We are part of progress consulting team.